Remote Support and Pricing

Remote Support

IT Factor now offers remote support for personal computers all over the nation! If your computer problem qualifies, or is able to be repaired via remote connection, we can repair the computer quickly and effectively. IT Factor offers a FREE evaluation to ensure that your problems are repairable and will give you an estimated price for the repairs before performaing any work. We also offer product installations via remote access including: Microsoft Office, Adobe Products, and Tune-up and Diagnostic Utilities.

Pricing and Charges

In order for IT Factor to provide remote support, we require a valid credit card (Visa, Discover, Master Card, or American Express). Once your card information has been collected, we will charge a $1.00 charge to ensure its a valid card number. Once validated, this charge will be voided before it leaves your bank.

  • Troubleshooting Fee: $20.00
  • 1/2 Hour Service: $35.00
  • 1 Hour Service: $70.00
  • Software Installation: Market Pricing

Service Satisfaction

IT Factor stands by it's work and it's employees. Any remote service is covered under a limited warranty of 10 days. If the problem is still persistent, or you feel the work is incomplete, IT Factor will re-perform repairs at no additional charge. If the problem is still unresolved beyond that point, IT Factor will refund the money paid for the initial repair. Satisfaction is our #1 priority and we hope that you can put your full trust in IT Factor.